Privacy Policy | fill777 Official Casino Platform

Last Updated: 2026-08-21

Quick Privacy Overview

  • What we collect: Identity, payment, technical, and gaming activity data.
  • Why we collect it: To manage your account, process payments, and ensure security.
  • Who sees it: Restricted internal staff and essential third-party service providers.
  • How long we keep it: Throughout your account lifecycle and as required by Philippines law.
  • Your control: You can request access, correction, or deletion via our support team.

1. Introduction and Scope

Welcome to the Privacy Policy of fill777. This document outlines how we handle personal information for users based in the Philippines. This policy applies exclusively to the services provided on our official platform.

Please note that this policy does not extend to third-party websites. If you click on an external link or leave our domain, the privacy practices of those external sites will apply, and we recommend reviewing their specific policies.

2. Personal Information We Collect

We collect only the information necessary to provide a secure and compliant gaming experience:

  • Account and Identity Data: Includes registration details and contact information to establish and manage your membership.
  • Verification Documents: Government-issued IDs and proof of address used to confirm your identity and age.
  • Payment Data: Transaction records and payment method details to facilitate deposits and withdrawals.
  • Gaming and Transaction Activity: Logs of games played, bets placed, and financial movements to ensure fair play.
  • Technical Data: IP addresses, browser type, device identifiers, and operating system to optimize performance and security.
  • Communication Records: Correspondence sent to our support team via available channels to resolve your inquiries.

3. How We Collect Data

We gather information through three primary channels:

  • Directly from Players: Information you provide during registration, KYC verification, and when contacting support.
  • Automated Collection: Data captured via cookies and server logs while you navigate the platform.
  • Partner Service Providers: Information received from our partner payment processors and verification services to validate transactions.

4. Why We Use Your Data

Your data is processed for the following legitimate purposes:

  • Account Management: Creating and maintaining your user profile.
  • Financial Transactions: Processing deposits and withdrawals securely.
  • Compliance: Verifying that users are of legal age and preventing fraudulent activity or multi-accounting.
  • Personalization: Tailoring the platform experience and content to your preferences.
  • Legal Obligations: Meeting the regulatory requirements applicable to gambling operators in the Philippines.
  • Marketing: Sending promotional offers, but only if you have provided explicit consent.

5. When We Share Data

We do not sell your personal data to third parties. We only share information with:

  • Service Providers: Essential partners who handle payment processing, identity verification, and technical hosting.
  • Regulatory Authorities: When required by law to comply with legal requests, audits, or anti-money laundering regulations.

6. How We Protect Your Data

We employ robust security measures to keep your information safe:

  • Encryption: Use of industry-standard encryption for data in transit and at rest.
  • Access Control: Strict internal policies ensuring only authorized personnel access sensitive data.
  • Payment Isolation: Financial data is handled through secure, isolated channels provided by our payment partners.
  • Continuous Monitoring: Active monitoring of our systems to detect and prevent unauthorized access.

7. Cookies and Tracking

We use cookies to improve site functionality and analyze traffic. For a detailed explanation of the types of cookies we use and how to manage them, please visit our Cookie Policy.

8. Your Rights

Depending on applicable laws, you have the following rights regarding your data:

  • Access and Correction: Request a copy of your data or update inaccurate information.
  • Deletion and Portability: Request the erasure of your data or its transfer to another service.
  • Objection and Withdrawal: Object to specific processing activities or withdraw your consent for marketing.

To exercise these rights, please contact our support team via the channels available on our Support Page. Please be aware that certain data must be retained even after account closure to comply with gambling and anti-money laundering regulations.

9. How Long We Retain Data

Personal data is retained for the duration of your active account lifecycle. Following account closure, we keep specific records for the timeframe required by applicable law in the Philippines to satisfy regulatory and legal obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, that account will be closed immediately and any funds will be handled according to our terms. Parents or guardians who suspect a minor is using our platform should report this via our support channels.

11. Cross-Border Transfers

Some of our technical and service providers operate outside of the Philippines. In such cases, we ensure that appropriate safeguards are in place to maintain the privacy and security of your data during these transfers.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates are published directly on this page. We encourage you to periodically check the "Last Updated" date at the top of this page to stay informed.

13. Contact Us

If you have any questions or concerns regarding your privacy, please reach out to us through the official communication channels listed on our Support page.